On March 21, 2023, in the “Palas” hotel in Belgrade, organized by MTH Consulting Group, an
education was held on the topic of optimization and digitalization of administrative procedures
for citizens and business with the aim of increasing the capacity of public administration bodies
in the upcoming digitization processes. The training was attended by a significant number of
employees from the public sector who are assigned to provide services to citizens and business
within public administration bodies. The moderator of the education was Sanja Volic, senior
advisor of the Sector for Quality Assurance of Public Policies, Regulations and Services in the
Republic Secretariat for Public Policies with decades of professional experience in the field of
optimization of administrative services, collection of initiatives to change inefficient regulations
and procedures and digitization of public administration services. Focus of the education was
presented on the opportunities brought by modern information technologies in providing higher
quality, more efficient and cheaper public services, achieving legal certainty and a better
relationship between public administration bodies, business and citizens. The participants of the
training had the opportunity to learn about all the activities carried out so far in the field of
digitization, as well as the necessary activities for the preparation of procedures for digitization
that must be carried out by public administration bodies.